Returns shouldn't kill your margins.
Valnet handles the entire returns process for Nigerian online sellers — from customer request to pickup, refund, and restock. Built for Jumia, Konga, Shopify, Bumpa, WhatsApp, and Instagram sellers.
Returns are eating Nigerian e-commerce alive.
Every Nigerian online seller knows the moment. The customer messages on WhatsApp: 'I want to return this.' Then the chaos begins. Coordinating pickup with a logistics company. Confirming the product hasn't been swapped. Processing the refund. Updating inventory. Apologizing to the customer for the delays.
On average, Nigerian e-commerce merchants spend 14 hours per week handling returns manually. The cost? Lost revenue, frustrated customers, damaged inventory, and the slow death of repeat business.
Returns are a fact of e-commerce. The pain doesn't have to be.
Returns. End to end. Automated.
Customer requests return
Your customer initiates a return through your store, WhatsApp, or the Valnet self-service portal. We capture the reason, photos, and product details automatically.
Pickup scheduled instantly
Valnet coordinates with our delivery partners across Lagos, Abuja, and Port Harcourt to schedule pickup. Customer gets a tracking number. You get notified.
Quality check & approval
Returned items arrive at our hub. We inspect, photograph, and verify condition against your return policy. Approved items move forward; rejected ones are flagged for review.
Refund or exchange processed
Refunds processed via Paystack, Flutterwave, or direct bank transfer. Exchanges shipped back to customer. Inventory updated automatically.
Built for how Nigerian merchants actually sell.
Multi-Channel Integration
Connect Jumia, Konga, Shopify, Bumpa, Selar, WhatsApp Business, and Instagram in one dashboard. All your returns in one place.
Self-Service Portal
Customers initiate returns themselves through a branded portal. No more endless WhatsApp back-and-forth.
Logistics Network
Pre-integrated with GIG Logistics, DHL, Speedaf, and local riders across Lagos, Abuja, and Port Harcourt.
Quality Control Hub
Returns processed at our verified centers. Photos and condition reports protect you from return fraud.
Instant Refunds
Process refunds via Paystack or Flutterwave with one click. Customers refunded in hours, not weeks.
Returns Analytics
See why products are returned and identify patterns to reduce your return rate by 20-30%.
One platform. Every channel.
Simple pricing. No hidden fees.
- Up to 50 returns per month
- 1 sales channel integration
- Customer self-service portal
- Basic analytics
- Email support
- Up to 500 returns per month
- Unlimited integrations
- Custom-branded portal
- Advanced analytics
- Priority pickup scheduling
- WhatsApp support
- Unlimited returns
- All Growth features
- Dedicated account manager
- Custom integrations & API
- SLA guarantees
- Quarterly business reviews
All plans include free pickup in Lagos, Abuja, and Port Harcourt. Additional cities available on Growth and Scale plans.
Built with Nigerian merchants. Loved by Nigerian merchants.
"We were losing customers because returns took forever. With Valnet, refunds happen in 48 hours. Our repeat purchase rate doubled."
"Before Valnet, my team spent half the day on WhatsApp arguing with customers about returns. Now we focus on growing the business."
"The integration with our Shopify store took 5 minutes. We process 300 returns a month now without any extra staff."
Manage returns & refunds.
Submit Return Request
Process Live Refund
Process refunds directly via Paystack or Flutterwave. This requires valid transaction references from your payment provider.
Common questions, honest answers.
We charge a flat monthly fee based on your returns volume. There are no hidden percentages on refunds or transaction fees on top. See our pricing for details.
No. Valnet integrates with all major Nigerian e-commerce platforms including Jumia, Konga, Shopify, Bumpa, and WhatsApp Business. We layer on top of your existing setup.
We typically schedule pickup within 24 hours of a return request in Lagos, Abuja, and Port Harcourt. Other cities currently take 2-3 business days.
Every return is inspected at our hub before refund. We photograph, document, and authenticate items against your policy. You decide whether to approve or reject.
We integrate with Paystack and Flutterwave for instant refunds, or you can choose direct bank transfer. Refunds processed within hours of approval.
Yes. Valnet is compliant with the Nigeria Data Protection Act (NDPA) 2023. All data is encrypted, stored in Nigeria, and never shared without consent.
Yes, on Growth and Scale plans. You can fully brand the portal with your logo, colors, and custom messaging to match your store's identity.
Sign up for free, connect your sales channels (takes 5 minutes), and you can process your first return today. Our team is available on WhatsApp to help with onboarding.
Stop dreading returns. Start growing again.
Join hundreds of Nigerian merchants using Valnet to handle returns the right way.